Troubleshooting

Why does the customization page ask for login information?

This can either be due to the cookie settings in your web browser or an outdated web browser that does not support our technology.

Start by selecting your current browser below.

Version

Safari is compatible from version 8+

*Please note that safari is not compatible through use on Windows Operating System.

Click here if you are having trouble locating the version number.

Cookies

If your browser is up to date, and the login screen is still appearing, make sure your browser's cookie settings are set to "allow" or "allow all".

  1. Select the Safari dropdown menu
  2. Select Preferences
  3. Select the Privacy tab
  4. Set "Block Cookies" to Never
  5. Exit out of Preferences to save changes

*Our customization software does not collect personal information, but uses cookies to allow access through our website. For more imformation regarding our use of cookies, view our Privacy Policy here.

Version

Safari mobile is compatible from version 8.4+

Click here if you are having trouble locating the version number.

Cookies

If your browser is up to date, and the login screen is still appearing, make sure your browser's cookie settings are set to "allow" or "allow all".

  1. Select the settings app
  2. Scroll down and select Safari
  3. Scroll down to the "privacy and security" section and select Block Cookies
  4. Select Always Allow
  5. Exit to save changes

*Our customization software does not collect personal information, but uses cookies to allow access through our website. For more imformation regarding our use of cookies, view our Privacy Policy here.

Version

Internet Explorer is compatible from version 10+

Click here if you are having trouble locating the version number.

Cookies

If your browser is up to date, and the login screen is still appearing, make sure your browser's cookie settings are set to "allow" or "allow all".

  1. Click the Tools button, then click Internet Options.
  2. Click the Privacy tab, then under Settings move the slider to the bottom to allow all cookies
  3. Click Ok to save your changes.

*Our customization software does not collect personal information, but uses cookies to allow access through our website. For more imformation regarding our use of cookies, view our Privacy Policy here.

Version

Firefox is compatible from version 41+

Click here if you are having trouble locating the version number.

Cookies

If your browser is up to date, and the login screen is still appearing, make sure your browser's cookie settings are set to "allow" or "allow all".

  1. Click and choose Options.
  2. Select the Privacy panel.
  3. Set Firefox Will to "Use custom settings for history".
  4. Check mark Accept Cookies from sites to enable Cookies.
  5. Close Settings to save changes.

*Our customization software does not collect personal information, but uses cookies to allow access through our website. For more imformation regarding our use of cookies, view our Privacy Policy here.

Version

Chrome is compatible from version 43+

Click here if you are having trouble locating the version number.

Cookies

If your browser is up to date, and the login screen is still appearing, make sure your browser's cookie settings are set to "allow" or "allow all".

  1. Click and select Settings.
  2. Click Privacy.
  3. Near the bottom of the page, click "Show Advanced Settings".
  4. In the Privacy section, click Content Settings.
  5. Click "Allow local data to be set (recommended)".
  6. Click Done to save changes.

*Our customization software does not collect personal information, but uses cookies to allow access through our website. For more imformation regarding our use of cookies, view our Privacy Policy here.

Version

Chrome mobile is compatible from version 46+

Click here if you are having trouble locating the version number.

Cookies

If your browser is up to date, and the login screen is still appearing, make sure your browser's cookie settings are set to "allow" or "allow all".

  1. Select Settings from the chrome menu
  2. Select Content Settings
  3. Check Off Accept Cookies
  4. Exit to save changes

*Our customization software does not collect personal information, but uses cookies to allow access through our website. For more imformation regarding our use of cookies, view our Privacy Policy here.